My car doesn’t move
Along Darley Road there are rows of men that flag down cars, get inside and fix car problems while overcharging horrendously. Over time, one of these operations has grown into a large garage which still has the same basic operating procedure. This is Mag City. Mag City has a car elevator, a few floors, modern machinery, etc. The people there, however, are still driven by commission and thus customers pay to drive. The trouble is that sometimes you have to go to Darley Road cause you just don’t know any better. Or at least I don’t. Ignorance plus desperation, however, is a terribly combination, ripe for exploitation.
During the rains, my car broke down. Like wouldn’t move. In this situation, and with a bunch of people in the car, I didn’t know what to do. At 9 PM on a rainy night, who has a tow truck available? The only place I knew was Mag City. Mag City is a place I try to avoid. At first I went there cause it looked like it had modern facilities, but these are in essence just a fancy cash register. I’ve always gotten huge charges which I found out later could be done much cheaper and better by the simple home garages along the street. When a car is broke down, however, what to do. In essence, in a non-moving car, all roads are Darley Road. You have to call the little garage that could.
So now my car is in the shop. They tell me one thing and then another, which I don’t quite understand, which I suppose is my problem. In front of me they show another bill for over a lakh which I find horrifying, until they bill me something horrifying as well. Apparently the engine needs to be rebuilt, but each time I call they have a new problem or excuse. It’s been two weeks now. The waiting room upstairs has ancient magazines, big screen TV, etc, but it’s still a chop shop like any of the other chop shops on Darley Road. Does anyone know any place better to go, or have similar experiences?
Note: underneath this there is a more interesting issue as to why Sri Lankan customer service is excellent on the street level but breaks down in companies. I shall think that out for my Sunday Leader column this, er, Sunday.
Note: also, I know nothing about cars and probably should