This passport image is made up of words that loosely describe me
Is Immigration and Emigration. I’ve never had a Sri Lankan passport, so I filled out the forms last night. Got my cousin the lawyer to sign them in the morning and dropped them off around noon. Three hours later, I had a working passport. It’s really quite remarkably efficient. The people are nice, the service is fast and the office is nice. There’s a food court downstairs with decent lunch, banks in the building, a clearly marked photocopy station, etc. And they deliver a working passport in three hours. I’m really quite impressed. They also have an informative website where all the forms are available.
So I think the ground level department works. Now I just wish the policy makers would make it possible for people, including foreigners, to actually immigrate here. Under current law it’s impossible unless you have descent here, or are basically a millionaire.
As a note, another government department that works is the information hotline. Just dial 1919 and they’ll quickly and politely answer almost any government/documentation related question, in three languages.