I work for Dialog Telekom. I don’t know if I’ve ever said that here before. I edit the 077 Mag for them, and I’ve started assembling a team to manage their websites. It’s a job and it sucks a lot of the time, but I like the people I work with, the opportunities to reach many Sri Lankans (especially rural) and I have a great respect for the leadership of Dr. Hans, Nushad Perera and most everyone I meet at the senior management level. I think that Dialog has a lot of flaws, but it also tries, and it does, and even in these times it continues to invest in Sri Lanka. Lately I’ve been poking around on Ela Kiri and in the blogosphere and it seems like Dialog is getting a fair bit of thrashing. There are certainly areas that the company needs to improve and I do believe that the competition and feedback are important. And you’d be surprised at how much Dialog listens to things like blog posts. Some of the rumours, however, are just false. Lately, for example, there’s an email about irregular billing which is just untrue.
To quote the mail from the Supun at Dialog Mobile:
Dear Dialog Team,
As you might be aware, an unsigned email accusing Dialog GSM of defrauding customers through irregular billing is being circulated amongst our valued customers and staff. We appreciate that the allegations leveled against us in this chain mail could cause concern amongst customers and even staff.
The management wishes to dispel these allegations as baseless and a desperate attempt by certain quarters to tarnish the image of the company, and its position as the premier mobile service provider in the market.
Dialog GSMâ€™s call charges are advertised clearly and displayed prominently in its communications to the customer. Our valued customers, and even you, could also avail themselves of our 24-hour toll-free help desk should they have any queries with respect to the billing structure, or any other mobile communication service.
Should there be any doubt, we in the Dialog Team should encourage all those who are in doubt, to kindly check their monthly mobile bills and ascertain for themselves if there be any truth in these unfounded allegations.
I look forward to your support in taking this message to our valued customers and the general public.
Chief Operating Officer â€“ Dialog Mobile
That is to say, any whatever going around about irregular billing is just that, an unsigned email. Another circulating email which is incredibly annoying is the ‘Forward this to 20 people and get an iPhone from AirTell’. For one, they spell Airtel wrong, and for two, the return email is a gmail, not an official one. And yet everyone and their uncle has forwarded this. But I dunno. I think the company has a lot of flaws (vis-a-vis, opportunities), which is why I work there, but customer fraud isn’t one of them.