Paperworkers Of The World
I was trying to register a business name at drc.gov.lk but their payment gateway was broken. So, I drove out to central Colombo, missed the place, turned back, parked, went inside, asked two people, got the form, forgot my pen, went back inside, asked a question, filled it out, got it stamped, gave it to the cashier, came back with the receipt, was told to come back in two days. Phew. And to think, all that work could be replaced by fixing literally one click online.
While I must give kudos to the government for putting some stuff online (business name search, tourist visa approval), none of it seems to work. I also went to the National Archives to register another name only to be told that I needed a different form from a different person. Forget the form, at least that information could be online.
Le sigh. Sometimes when I’m filling out paperwork you can just feel like you’re doing a machine’s work, like I’m suddenly a bit inside a very large machine that chews paper and sweat and time and doesn’t view me as much of a unique snowflake at all.
Didn’t you cal 1919 first? In my recent experiences, it has been much better than corporate service hotlines.