Telemarketing Sucks
This is in the center of downtown Montreal. Seriously. Photo by Deliniated
Montreal is a harsh mistress if you don’t speak French. Until I learned, the only jobs available for the Anglo population of students, artists, and Jews were telemarketing. I’ve sold everything from credit cards to herbal supplements to these weird chairs that hunters use to sit in trees (TreeLounge 3000). One company went under and I showed up to find the locks taken clean off the doors and all my pay gone. Another time I got fired for cursing on the phone and this Gino floor-boss in a gold chain and Mercedes truck offered me a raise to work at a seedier outfit (cause crazy people always sell the best). Ummm, this was going to be about Google Search and perfect information, but I think I have enough stories for a post on telemarking. We can start with Gino (his real name) – the strip club doorman and Tourette’s afflicted telemarketer.
We were in training at some bullshit nameless place and Gino was the oldest guy in the room. Grey hair and a constant smoker’s cough. Telemarketing is a fucking horrible and soul-deadening job and people in Montreal only do it cause you don’t need to speak French. As soon as I learned a little French (and got fired) I left to work at a nightclub (horrible) and finally scooping ice cream at Ben and Jerry’s (awesome, I embezzled like 14 kilos). Gino was odd cause he was still telemarketing, which meant his life must really be fucked up. During training I’d notice that Gino would sorta talk to himself, which I guess was OK. Later, on the floor I’d occassionally hear ‘nigger’ or ‘fuck’ and look at him a little suspiciously. Turns out that Gino had a pretty full blown case of Tourettes Syndrome. That is, he would say really innappropriate things uncontrollably, like verbal seizures. The management didn’t seem to notice, but I saw him all the time coughing ‘spic’, ‘nigger’, and ‘motherfucker’ into the microphone, to customers. Gino also worked nights at a strip club on Ste Catherine’s, Octopussy. I’ve never been but I met a girl who worked there named Sherpa or something – because she was dating the next character in our story. She has a few stories of her own.
Sherpa said she was a dancer and I was like, oh, cool. Later Jon (my asshole friend at the time) tells me she’s a stripper and I was like, oh, cool. I was 19 at the time and more interested in weird stories than anything. She told us stuff about work, how they have little booths where you can basically do anything you want. She said one client came in a business suit, changed into diapers and asked to be spanked. I guess you could sorta have sex there too, Montreal is pretty, um, French in that way. Jon and her were doing something innappropriate with peanut butter and a disposable camera. Then he had the brilliant idea to ‘visit her at work’ and Sherpa got really really pissed. She came back, took the peanut butter and the camera and I never saw her again.
Jon I met cause he was ostensibly in school, studying Jazz Piano. He never graduated and he was like 23 or 4 when I met him. He was a fucking weirdo but we started hanging out, and it was kinda fun. He knew the clubs where musicians would jam after the Jazz Fest and we could hang outside while the old black guys smoked their joints. Jon would fiend to play piano sometimes and crash Hotel lobbies, sing show tunes and harass guests until they threw him out. That sounds charming, but he was a real anti-social fuckup and I had to stop hanging out with him because he’d hit on all my square friends. I was working at this telemarketing place round Laurier, selling MBNA credit cards, and Jon got a job there. Being completely fucking nutters he turned out to be really good at selling, until he got fired.
Jon was a good salesman, but he was also borderline offensive. He’d argue with customers and use really stupid fake names and stuff. I mean, we’d all use fake names (I was ‘Andrew Samuels’) but he’d do shit like pretend to be a girl. The list one day was Nova Scotia, a province that is technically Scottish. Jon does his best Lucky Charms accent and pitches the whole day in a thick brogue. I think he sold the most, but the management was like wtf. He’d been fucking up big time and they fired him. Then he bikes to my house for dinner and asks if he can crash there cause he’s getting kicked out of his squat. Hell no.
Jon is charming for like 5 minutes, but he’s actually a really sketchy character. One time he took me to this bar called the Coca Loca, full of aging prostitutes and and Quebecois trash in mullets and jean shorts. The place was, literally, a cocaine bar, but I never touch the stuff and was just sipping watered down beer in a paper cup. I think the place is only locatable when you’re fiending (as Jon was) because I was never able to find it again. We both went to the bathroom, of which the door was torn off the hinges. Then this pouffy blond chubby middle-aged coked-out ex-prostitute mother of fourteen comes in (to the men’s bathroom) lays down a line of coke on the back of the toilet and asks us if we wanted a bump. This, to me, is a no-brainer. Jon says sure. That is when I knew he was sketchy.
Anyways, the next day Jon calls me in the morning like, wtf, someone locked my bike to a tree. I should mention that Jon also fenced stolen bikes part-time, including my sweet Nakasomething. That bike, sadly, got stolen again during the Le Tigre concert. Anyways, Jon was riding a stolen bike, and the owner happened to see it locked to a tree. That owner runs home, gets his own lock, puts it on the bike and leaves a note to the effect of ‘Give me back my bike, asshole’. Jon doesn’t want to give back the bike and he asks me if we should cut down the tree. I think he’s serious but by cut down I know he means find any sharp object in the house and hack away at the thing. I don’t feel like trying to cut down a tree with a bread knife so I just raise an eyebrow. He gives the bike back.
And those are all the telemarketing stories for today. More people than you can imagine have the last name ‘Butt’ and a whole lot of Americans have really bad credit and fucked up lives, and that’s who you end up talking to. The work is evil, the pay sucks, the management sucks, and the industry is half-controlled by the mob. The only plus side is the characters you meet, but I guess you could say the same about jail.

You’ve definitely seen some shit go down eh? :) Sounds funny when you write it down, but was it funny when you were experiencing it? Cocaine is a hell of a drug though,and that close to South America you probably get some high grade stuff, you missed out Indi. It’s all talcum powder cut with speed over here :(
I’m a bit of spaz naturally so drugs honestly don’t do anything for me. All the people I know who did coke acted like fk idiots so I don’t think its that cool.
That would make a fun chapter for an autobiography. Another incentive to get famous. Some telemarketing wanker woke me up this morning, i’m still grumpy about that.
Ah yes…the good old telemarketing days…I’ve had my share…
The work is evil, the pay sucks, the management sucks, and the industry is half-controlled by the mob.
Agreed, except for the pay part. I worked at Protocol (on Guy and Stanley) for about 5 months. It was less shady than most places, however it still had it’s fair share of weirdos. As to pay: ~$20/hr [when you're 17] is not bad pay at all in my books! ;)
that’s true, the average pay was 10-15$. However, everyone advertises higher pay based on sales (which you never get) and I’ve had an employer fold leaving me 3 weeks in the red. That said, I guess I’m wrong, the pay is OK, but I was always broke when I was doing it, dunno how that works.
Did you guys get coke breaks etc.? The worst thing about call centre work seems to be the timekeeping thingy, stay off the phone you’re timed, take a piss you’re timed, take a shit you’re timed etc., how come you didn’t go into tech supp helpdesk work? With regards to pay, i’ve founf money disappears faster depending on the frequency at which you’re paid. Weekly pay vanishes faster than my monthly pay :(
yeah, coke/cigarette breaks. They had this weird statistics system with your number of calls, average call length, time wasted everything. Felt like a cubicle lab rat
We had weekly stats with the same kinda shit on them, also had a proggy that you could use to look everyone up. The good thing was the money really, plus we got bonuses for not taking breaks, and every 10 calls we went over target we got a bonus as well, nice people though. I guess any place would suck if you worked with tards? The stats weirdly made me competitive :S
I think this is the second time I ask, but were you living anywhere in BC?
A first impression, but you don’t seem like the telemarketing type. You seem like you would get into an intellectual debate with a random person on the other end… but I suppose you were younger back then.
Nobody’s really the type, I was very bad at it. I just did it for the money until I learned enough French to scoop Vanilla. I met a few artists and cool people there, and we were all horrible at our jobs. It’s just a holding pattern for the young Anglos.
Yellow: I was born in BC (Vancouver) but I left when I was 2
Noooo!!! You left at 2??? Why??? I’ve heard BC bud is teh bes!? Care to confirm? :) LOL, ROFL, LMAO
Sorry about that. I’m working tech supp at the mo, not too bad, but there’s nothing worse than dealing with someone who knows a little bit about PCs, as they say, a little learning is dangerous!
A telemarketer with tourettes!!! brilliant it’s like a chararcter from a Farrely brothers movie
Telemarketing does suck, big time. I tried telemarketing in college, but quit after like 2 weeks. We all know someone like Jon, I have a cousin who does the same kind of wacky stuff, oddly enough his name is also John, but he lives in Wisconsin.